Service Agreement

By using, web site or ordering services over the phone, fax, or email you accept and agree to be bound by this Customer Service Agreement.

Ana’s Maid Service’s obligations

Ana’s Maid Services pledges to provide home cleaning services in an honest, diligent, timely and professional manner at the time and date agreed between the Customer and Ana’s Maid Services Inc.

Customer obligations

Remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the cleaning service.

Pay cash, check with sufficient funds or a valid credit card as soon as the cleaners are done with the cleaning service and in its totality.

Cleaning Estimates

You agree that the actual price payable is calculated on the total number of hours worked by Ana’s Maid Services 

If at the commencement or during the course of providing cleaning services, it is apparent that the actual cost of the service will exceed the quote provided by Ana’s Maid Services Inc, Ana’s Maid Services will provide the customer with the option to pay an increased fee to complete the service or pay the quoted amount without the service being completed.

The Customer agrees that all estimates are ballpark and the actual cleaning time may vary.

Payment Terms

The Customer agrees to pay Ana’s Maid Services Inc in full when the service is complete, unless otherwise agreed in advance.

The Customer agrees to provide Ana’s Maid Services Inc with their valid credit/debit card details at the time of reservation and authorizes to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.

You authorize to charge the credit card on file if no cash or check payment is received.


The Customer agrees to inform Ana’s Maid Services Inc within 48 hours if you are dissatisfied for any reason with the cleaning service provided.

The Customer agrees to choose one of the next 3 available days for a free re cleaning.


The Customer agrees that due to personnel illness or vacations Ana’s Maid Services Inc reserves the right to send 1-3 maids crew.

Recurring Service Pricing

Customer agrees that regular appointment rates will be effective starting from the second recurring cleaning.

We reserve the right to increase recurring service rate up to 5% a year to cover rising labor and fuel costs.


The Customer indemnifies Ana’s Maid Services Inc against:

All losses or liabilities arising directly or indirectly as a result of the provision of the cleaning service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 2; and

All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Ana’s Maid Services Inc in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).